Return of goods

The customer has the right to withdraw from the purchased goods within 45 days from the date of the order without giving a reason for the return. We will refund the amount paid within 30 working days for goods returned in unused condition (without signs of use). The customer is only entitled to a refund for the goods purchased. We will not refund for additional services such as priority dispatch, parcel insurance and collection fees. In addition, the customer is obliged to pay all shipping costs, i.e. both shipping and return costs according to the shipping costs at the time of purchase.

HOW TO RETURN THE GOODS

Step 1

Download the application

Step 2

Check that the right of withdrawal can be exercised and that the product to be returned complies with the terms and conditions. Complete and sign the application. Pack the returned product(s) carefully and in full (so as not to alter the quality of the packaging during the transfer). Pack the completed and signed application form with the returned item

Step 3

Complete the return request and follow the instructions in the email

* I will pay the return costs in accordance with paragraph 6 of the Wellstore.online Terms and Conditions